Return Windows

Changed Your Mind

You can request a return within 7 days from the delivery date. Return shipping costs are your responsibility.

Item Issue or Order Problem

If an item arrives damaged, defective, incorrect, or different from the description, you have up to 30 days from delivery to report it. Once confirmed, we'll arrange a replacement or refund and cover return shipping.

Condition of Returned Items

What we need

• Not worn
• Not used
• Not washed
• Original packaging included
• Still suitable for resale

Items showing signs of use beyond inspection may not be accepted. Sale or promotional items are not returnable unless there's a confirmed product issue.

Delivery-Related Problems

If you don't receive your order

If tracking shows delivered but you haven't received it, contact us within 24 hours. We'll ask for supporting details to verify, and then arrange a replacement or refund.

Situations to Be Aware Of

Refused Shipments

If a package is refused and returned, the refund will be processed after it arrives back and passes inspection. Original shipping costs are not refunded.

Unauthorized Returns

If an item is sent back without prior approval, it may be refused. Any costs caused by this will be your responsibility.

Return Protection & Misuse

We review return patterns and item conditions carefully. Returns may be declined in situations such as:

• Excessive wear
• Signs of improper use
• Damage occurring after delivery
• Repeated abnormal return behavior
• Any attempt to bypass this policy

How to Start a Return

Send an email to [email protected] with:

• Your order number
• A short explanation of the issue or reason
• Photos, if applicable

Once reviewed, we'll reply with the next steps. Return instructions are provided individually after approval — please do not send items back on your own.

Refund Timing: Refunds are issued back to your original payment method after we receive and inspect the item. Processing usually takes 3–5 business days. The time it takes for funds to appear depends on your payment provider.

Important: Return instructions are provided individually after approval. Please do not send items back on your own — unverified returns may not be accepted.